Customers are always notified by email/telephone should there be any delay
Customers will be notified by email on the date of dispatch
Please allow 2-3 working days for delivery from the date of dispatch
Any incomplete/missing item/s should be reported immediately upon receipt
LOST PARCELS - On rare occasions Royal Mail have been known to lose track of a parcel. If you haven't received your order after 15 working days then it is likely that your order has gone astray. If this situation does arise Enchanted Handmade Jewellery will make a compensation claim with Royal Mail and you, the customer will be fully reimbursed.
If you have any queries, however small or however trivial they may seem, I am here to help please do not hesitate to contact me. You are guaranteed a prompt, friendly response to all correspondence.
If I can help, I will...